During what could be a very worrying time for our families we have added some important information below related to the support on offer for families in Trafford.

As always your Family support team will be on hand to help and you can contact us on 0161 865 1284 or

At the time of updating this page all of the services listed below remain available. We will try our best to keep the page as updated as possible with new information.

Trafford’s Community Response

Do you need help with anything such as:
– Food shopping
– Getting fuel (if you’re on a pre-paid meter)
– Getting essential medication
– Looking after pets
– Someone to talk to

Please follow a link below to a leaflet offering help and support.

Trafford’s Community Response leaflet COVID-19

Old Trafford Wellbeing Centre is a community wellbeing hub run by and for the benefit of local residents with support from blueSCI, which supports people who may be experiencing emotional or psychological distress.  The aim of the centre is to support local individuals and families to achieve their goals and improve their health and wellbeing through the 5 Ways to Wellbeing.

Old Trafford Wellbeing Centre remains open with tea, coffee, biscuits and an opportunity for a chat/update on community services Monday – Thursday, they are also trying to source foodbank vouchers. 

0161 877 3719

Old Trafford Wellbeing Centre

The Bread and Butter Thing (TBBT) is a charity that makes life more affordable for people on a low income. Our mission is to create a fair solution for people in poverty and our long-term aim is to address the premiums that people in poverty pay for food, loans, energy and other everyday essentials simply because of their personal circumstances.

Trafford Assist

Trafford Assist is Trafford’s Local Welfare Assistance scheme designed to help residents:

  • Meet immediate short-term needs in an emergency or as a result of a disaster.
  • Return to or remain in the community and help them to live independently in their own home.

To receive an award, you must be able to show that you have no other means of getting help and an award is the only way that you can avoid serious damage or risk to the health or wellbeing of you or your family.

We provide emergency food parcels for those in genuine need. We operate by referral. We work with many local agencies that work with the public. All our partnering agencies hold vouchers and can refer people to the food bank when they identify a genuine need. St Matthew’s CofE Primary school is a partnering agency and food bank vouchers can be obtained from the school.


Trafford Directory

Get information on community groups, local events, activities and a wide range of support services. These are limited during this time but you are able to contact providers directly for more information.

Trafford Welfare Rights Advice Line

Trafford Council’s Welfare Rights Team will give you free, independent advice on how to claim benefits. They will help you understand which benefits you are entitled to claim and explain how you can appeal if you think decisions made about your benefits are not correct. This service includes confidential benefit checks for all the benefits listed.

  • Income Support
  • Housing Benefit
  • Council Tax Support
  • Disability Living Allowance
  • Personal Independence Payment
  • Attendance Allowance
  • Tax credits
  • Jobseekers Allowance
  • Carers Allowance
  • Pension Credit
  • Employment Support Allowance
  • Universal Credit

To make sure you get the right advice, you will need to give some information about your home and family circumstances, your income and savings and any disabilities you and your family have. You can make an appointment to see the team at community venues across Trafford. Home visits are available for people who are unable to get out and about.

0161 912 2735


Health Advice

The NHS App lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services.

or call 111

Trafford Domestic Abuse Services (TDAS) is a registered charity.

We offer support to individuals and families living or working in the Trafford area who are suffering or who have suffered domestic abuse. We provide both intervention and prevention services and work in partnership with other voluntary organisations to

support families across Greater Manchester.


TDAS currently has limited access to the landline number due to moving premises. If you wish to speak to someone, please call or text 07534 066 029 leave your name and number if it safe for you to do so.  A member of the team will get back to you.  We do have a divert on our main telephone number but it may take us a little longer to respond to you.


Welcome to the Family Team page!

We are:

Mrs Cavanagh – Child and Family Development Officer and Safeguarding Lead (shared with Mr Langridge)

Miss Charles –  Inclusion Lead (Special Educational Need Coordinator/SENCO)

Mrs Calnan – Attendance Assistant and Office Administrator

Mrs Kour Swalley – Teaching Assistant, behaviour support and pastoral groups

Our aim is to support children and families across our school. We work alongside class-based staff and other professionals within the school and from our local authority to ensure that children and young people are safe, happy and able to make progress and do well. Our support depends upon the needs of each child and family but may include:

Work with children

We are able to work with children in the classroom, in small groups or on a one to one basis depending upon their needs. We welcome the opportunity to meet with parents and carers to discuss the support which we can offer.

Parenting courses and Family SEAL
Our Incredible Years Parenting courses and Family SEAL are open to all parents, carers and extended family members. Please speak to Mrs Cavanagh if you would like any further information or to book a place. Our next Incredible Years Programme begins in January and lasts for 14 weeks.

Family Support and keeping children safe

Safeguarding and children’s well-being is paramount at St Matthew’s and we aim to offer early help in order to ensure that all our children achieve the best possible outcomes. We can meet with you at school or visit you at home if this is more convenient.

As a team we also work in conjunction with professionals from the local authority such as the school nurse, education welfare officer and social workers to offer multi agency support where this is required.

At St Matthew’s, Mrs Cavanagh leads our work on safeguarding along with Mr Langridge.

Useful Information and Contacts

NSPCC – 0808 800 5000 or

Childline – 0800 1111

Multi Agency Assessment Referral Team (MARAT) 0161 912 5125

Trafford Domestic Abuse Service (TDAS) 0161 872 7368

Stretford Children’s Centre and Early Help Help Hub 0161 912 5020

School Nurse – Noelle Stockwin 0161 912 5179

Citizen’s Advice Bureau Stretford

Drop in Mondays 12.00pm – 3.00pm and Thursdays 10.00am – 1.00pm

Advice Line 10am – 4pm Monday to Friday (Closed on Bank Holidays)

Services and support available:Legal advice, money advice, employment advice, immigration advice, housing advice

Stretford Library,
Kingsway,Manchester,M32 8SG 0844 499 4103
Food Bank Stretford 07564 387 209
Trafford Sunrise 0161 262 1622
Kooth (online counselling for young people)
Trafford Housing Trust 0300 777 7777
Step Changes (debt support charity) 0800 138 1111
St Matthew’s is not responsible for the content of any external websites


Information for parents



We run regular workshops and evening meetings for parents about how to keep children safe online. These are advertised for all parents and are free to attend.

Please follow the links below or download the documents to access information about keeping your child safe online:

Keeping Safe Online Parent Fact-sheet

Safe Search Info

Myth busting fact-sheet

Roblox Parent Info